We have designed a returned goods policy that not only expedites returns and exchanges but allows us to fulfill each customer's particular needs

• Items incorrectly ordered by the customer will be subject to a restock fee, provided they are returned in new, restockable condition with original packaging. No material will be accepted for return after thirty (30) days from date of shipment.
  
• Items being returned for credit must be accompanied by the purchase order number, purchase date, Gardco invoice number, and Return Authorization (RMA) number.
  
• Special order products are subject to final sale. There is no refund or credit for these items when ordered incorrectly.

In Case of Breakage, Damage or Shortage

All claims for shortage, breakage, or other discrepancies, should be filed immediately upon receipt of shipment. It is important to keep the original shipping container and packing material. Some products may require special packaging or return instructions.

1. Contact local UPS office regarding damage.
   
2. Retain container and packing.
   
3. Each UPS office has different methods of handling these occurrences and will notify you of procedure.
   
4. Notify us by phone.

Air Freight or Truck Delivery

1. Notify your local agent of the transportation company immediately requesting examination.
   
2. Hold damaged goods with container and packing until examining agent has made an inspection report.
   
3. File claim direct with carrier after inspection has been made. If claim has been denied, contact shipper and explain fully. Perhaps we can assist.
   
4. Contact shipper for replacement shipment. You will be charged for replacement, since claim settlement will be made direct to you.

1. Bring damage to attention of Post Office, asking them instructions as to inspection, etc. Retain container and packing for this purpose.
   
2. Notify us by phone.
   
3. Post Office will contact us regarding claim at which time replacement shipment will be made.

1. Recheck contents against quantities shown on packing list. The apparent shortage may have been marked as an intentioned short shipped item.
   
2. Inspect closely all packing material as small items may have been overlooked in packing material.
   
3. Notify us immediately giving us details.